Register for AU 2014 by Oct 19th and save $500

FAQ

AU registration and attendance answers

Find answers to questions about the AU registration process and attending Autodesk University in Las Vegas. AU FAQs can also help you determine if you need a visa for AU.


I need help with my Autodesk account.

If you’re an Autodesk member and having trouble with your account, read the Autodesk account FAQ to troubleshoot or to retrieve your Autodesk ID or password.

What is your cancellation policy?

Advance Pass Cancellation Policy

To cancel your registration or registration code(s), send an email request to the Autodesk University Registration Team no later than Friday, November 7, 2014 at 5:00 p.m. Pacific time.

All valid cancellations received by Monday, October 20, 2014 will be assessed a US$100 cancellation fee. Cancellations received after Monday, October 20, 2014 through Friday, November 7, 2014 will be assessed a US$500 cancellation fee. After Friday, November 7, 2014 all registration fees and unused codes are non-refundable. Conference no-shows are ineligible for a refund.

Registration Cancellation and Transfer Policy

To return your AU 2014 Pass or AU 2014 Advance Pass or to transfer your registration, send an email request to the Autodesk University Registration Team no later than Friday, November 7, 2014, at 5:00 p.m. Pacific time.

All valid cancellations received by Monday, October 20, 2014 will be assessed a US$100 cancellation fee.  Cancellations received after Monday, October 20, 2014 through Friday, November 7, 2014 will be assessed a US$500 cancellation fee. After Friday, November 7, 2014, all registration fees and all unused AU 2014 Advance Passes are non-refundable.  Conference no-shows are ineligible for a refund.      

All valid transfer requests will be assessed a US$100 transfer fee. The person receiving the transfer must not be a current attendee in the system at the time of the transfer request. All transfer requests must be received in writing from the original attendee.                     

When does AU registration open?

Advance Pass holders may register beginning August 20, 2014. Open registration begins August 27, 2014.

What does the AU 2014 Advance Pass give me access to?

The pass is valid for one admission to AU 2014. This includes classes and events, meals, access to the exhibit hall and evening networking socials, and a special gift.

Do I need to register for AU if I have already purchased an Advance Pass?

Yes. You must go to the registration site and sign up for AU beginning August 20, 2014. The purchase of the AU 2014 Advanced Pass alone does not register you for the conference.

What is the difference between the Advance Pass sale and Advance Pass registration?

During the sale, you pay for your passes. During registration, you sign up for the event and choose your classes, events, and hotel.

What are the advantages of purchasing an AU 2014 Advance Pass?

You become eligible for early registration (class scheduling and hotel selection), and enjoy a reduced price. Feel free to purchase multiple AU 2014 Advance Passes for your team now and assign them when registration opens.

Do I need to know the names of the people that will attend AU at the time I purchase AU 2014 Advance Passes?

No. You can wait until August 20, 2014 to choose attendees. That’s when they will be able to register.

How do I use my AU 2014 Advance Pass registration code?

Beginning August 20, 2014, go to the AU registration site and sign in. You’ll be prompted to enter your code and begin the registration process.

What is the maximum number of Advance Passes that I can purchase?

There is no limit (unless you are an educator or student, in which case you are limited to one).

What is the process for distributing Advance Passes?

You will receive your passes at the end of the purchase process in the form of unique registration codes. Just distribute these codes to your attendees (one code per person).

Can I register multiple people myself?

No, they must register themselves. Each attendee must sign in with their Autodesk ID or create an Autodesk ID account and enter a unique code to register.

Can I track who has used the passes I have distributed?

Yes. Once registration opens, sign in to the registration site. A list of the people who have used their codes to register will appear at the bottom of the My Account page. This list is updated each time a registration code is used.

How can I purchase an AU Guest Pass?

You will have the option to purchase an AU Guest Pass when you register for AU. The cost for a Guest Pass is US$250.

Can my under-21 friend, child, or colleague attend AU or be my guest at AU?

No. All AU attendees and their guests must be at least 21 years of age.

What payment methods can I use?

For AU 2014 Advance Passes, we accept credit cards only (American Express, MasterCard, and Visa).

During the open registration period, AU passes may be purchased using credit cards (American Express, MasterCard, and Visa), checks, and wire transfers. .

Do I need a U.S. entry visa to attend AU?

All attendees and their guests from outside of the United States must have a valid passport. Visitors from some countries may also need a visa.

How do I obtain a visa for AU?

Confirm current visa requirements and get instructions from your local U.S. embassy or consulate. Sometimes you can complete an electronic visa application form online. Allow plenty of time for the visa application process. Check the U.S. State Department consular affairs website for visa wait times.

What do I do if my embassy/consulate requires me to submit an invitation letter?

We can provide you with one. After you register and pay for AU, email the following information to autodeskuniversity@autodeskevents.com:

  • First and last name (as it appears on your passport)
  • Date of birth (mm/dd/yyyy)
  • Passport number and expiration date (mm/dd/yyyy)
  • Issuing country and country of residence

Note: We provide invitation letters for registered AU attendees only.

What if I am from a country that participates in the Visa Waiver Program?

If your country participates in the Visa Waiver Program—and you have a machine-readable passport—you may be able to travel without a visa. For more information, refer to the U.S. State Department website.

Is the cost of hotel accommodations included the registration fee?

Hotel accommodations for AU 2014 are not included in the registration fee and are at an attendee’s own expense. If you have been provided with a hotel code, please be sure to enter it during registration so that your correct billing can be applied.

Am I going to be charged for the entire hotel bill when I register for AU?

All persons requesting hotel accommodations through the AU 2014 site will need to provide a credit card for hotel purposes. The card provided will be charged one night’s room and tax to secure the reservation, and the additional balance of your stay will be collected upon check -in. If you are using a card that is not in your name to pay for your stay, please contact the AU Registration Team for a credit card authorization form.

Can I view the AU 2014 courses before I register for AU 2014?

Yes, you can browse the AU course offerings and their availability before completing your registration via the AU website.