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Robert Green

IT21414-R: Dealing with Problem Users

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Key Learning

Key Learning

  • Learn how to identify problem users early
  • Learn to find root causes of dissatisfaction
  • Learn how to adapt training content to intervene
  • Learn how to use group mentoring and influence to stop negative behavior

Materials

Materials

Description

Description

Try as you might, you can't always make CAD users follow the rules. So, if problem users are a foregone conclusion, then how can we deal with the violators who make the CAD manager's life miserable? In this roundtable session, we will discuss strategies for finding, understanding, and managing problem users given the tools you already have at your disposal. We will explore a wide variety of motivational techniques to isolate problem users and address the problems they cause for other users in your company. If you have to deal with problem users in your environment, join this discussion with your CAD-management peers and learn multiple strategies for fixing this vexing problem.

Target Audience

Target Audience

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Speakers

Speakers

Robert Green

Since 1991, Robert Green has provided CAD management consulting, programming, training, and technical-writing services for clients throughout the United States, Canada, and Europe. A mechanical engineer by training, Green has used many popular CAD tools in a variety of engineering environments since 1985. Green has acquired his expertise in CAD management via real-world experience as the “alpha CAD user” everywhere he has worked. Over time, he has come to enjoy the technological and training challenges associated with CAD management, and he now trains CAD managers via public speaking. Green is well known for his insightful articles in Cadalyst magazine, and for his book, Expert CAD Management: The Complete Guide (published by Sybex). When he’s not writing, Green heads his own consulting practice, Robert Green Consulting, based in Atlanta, Georgia.

Tags

Published

  • 2016
  • IT21414-R
  • AU Las Vegas

Industry

  • Engineering Service Providers

Topics

  • CAD Management and IT