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Shawn Niles

GEN20494-R: AutoCAD Support Clinic—Roundtable

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Key Learning

Key Learning

  • Learn how to apply advanced troubleshooting techniques to your day-to-day job
  • Receive answers to real-world problems that may be hindering production
  • Network with other users facing similar problems, and discuss real solutions
  • Network with members of the Autodesk Support Team, and learn how to capitalize on this relationship for future support questions that arise

Description

Description

In this class, a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and they will answer questions from the audience about real-time problems. In this smaller roundtable format, attendees will receive more of a chance to describe problems they face day to day, and receive advice from the speakers as well as other attendees. A website will be set up so those attending can log questions before the session and give the experts time to research and provide credible answers. There will also be dedicated time for attendees to ask questions that were not submitted beforehand. A computer will be set up in the class with AutoCAD 2016 software for any attendees who need to demonstrate their problems. Panel experts include members of the Technical Support, Quality Assurance, and Licensing Teams. This session features AutoCAD, AutoCAD LT, and AutoCAD for Mac.

Target Audience

Target Audience

AutoCAD users looking to network and ask questions amongst a small group on what may be hindering their own production. Also allows the opportunity to interact with different members of the Autodesk AutoCAD team.

Speakers

Speakers

Shawn Niles

Shawn Niles is a technical support manager at Autodesk, Inc., based in Manchester, New Hampshire. Niles has more than 20 years of experience using AutoCAD software, starting with version R12. He has spent over 8 years in the support organization at Autodesk supporting all levels of AutoCAD questions. Before joining Autodesk, Niles worked as a CAD manager in the industry for more than a decade.

Volker Cocco

Employed at Autodesk, Inc., as a technical support specialist and AutoCAD KDE (Knowledge Domain Expert), Volker Cocco has been working with AutoCAD software since 1991. He has worked for various Autodesk Resellers since 1997 and he has had extensive experience troubleshooting and supporting Autodesk products. With a background in CAD drafting and management, Volker has instructed basic to advanced AutoCAD technical classes including sessions at Autodesk User Group International (AUGI) CAD Camp and Autodesk University.

Daniel Kuhmann

Shawn Niles is a technical support manager at Autodesk, Inc., based in Manchester, New Hampshire. Niles has more than 20 years of experience using AutoCAD software, starting with version R12. He has spent over 8 years in the support organization at Autodesk supporting all levels of AutoCAD questions. Before joining Autodesk, Niles worked as a CAD manager in the industry for more than a decade.

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Tags

Published

  • 2016
  • GEN20494-R
  • AU Las Vegas

Software

  • AutoCAD
  • AutoCAD LT
  • AutoCAD for Mac
  • AutoCAD LT for Mac

Industry

  • General Architecture. Engineering and Construction

Topics

  • AutoCAD and General Design