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Shawn Niles

GEN20492: AutoCAD Support Clinic

(Duration 01:28:45)

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Key Learning

Key Learning

  • Network with members of the Autodesk Support Team, and capitalize on this relationship for future support questions that arise
  • Receive answers to real-world problems that may be hindering production
  • Learn how to contact Autodesk support for further assistance, and understand all options for doing so
  • Learn how to apply advanced troubleshooting techniques in your day-to-day job to improve production

Materials

Materials

Description

Description

In this class, a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and they’ll answer questions from the audience about real-time problems. If you are currently battling a problem at your office, this class will provide expert advice. We’ll start with a brief presentation to introduce the support organization, the speakers, and the current support options for customers. We will give attendees access to a website to log questions before the class so the experts can research and provide credible answers. There will also be dedicated time for attendees to ask questions that were not submitted beforehand. A computer will be set up in the class with AutoCAD 2016 software for any attendees who need to demonstrate their problems. Panel experts include members of the Technical Support, Quality Assurance, and Licensing Teams. This session features AutoCAD and AutoCAD for Mac. AIA Approved

Target Audience

Target Audience

Cad Managers and AutoCAD users who want a forum to ask questions specifically on what may be hindering their own production. This class provides direct access to members of the AutoCAD QA, Tech Support, and QA teams,

Speakers

Speakers

Shawn Niles

Shawn Niles is a technical support manager at Autodesk, Inc., based in Manchester, New Hampshire. Niles has more than 20 years of experience using AutoCAD software, starting with version R12. He has spent over 8 years in the support organization at Autodesk supporting all levels of AutoCAD questions. Before joining Autodesk, Niles worked as a CAD manager in the industry for more than a decade.

Volker Cocco

Employed at Autodesk, Inc., as a technical support specialist and AutoCAD KDE (Knowledge Domain Expert), Volker Cocco has been working with AutoCAD software since 1991. He has worked for various Autodesk Resellers since 1997 and he has had extensive experience troubleshooting and supporting Autodesk products. With a background in CAD drafting and management, Volker has instructed basic to advanced AutoCAD technical classes including sessions at Autodesk User Group International (AUGI) CAD Camp and Autodesk University.

Daniel Kuhmann

Shawn Niles is a technical support manager at Autodesk, Inc., based in Manchester, New Hampshire. Niles has more than 20 years of experience using AutoCAD software, starting with version R12. He has spent over 8 years in the support organization at Autodesk supporting all levels of AutoCAD questions. Before joining Autodesk, Niles worked as a CAD manager in the industry for more than a decade.

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Tags

Published

  • 2016
  • GEN20492
  • AU Las Vegas

Software

  • AutoCAD
  • AutoCAD for Mac

Industry

  • General Architecture. Engineering and Construction

Topics

  • AutoCAD and General Design
  • CAD Management and IT