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Shawn Niles

GEN9773: AutoCAD Support Clinic

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Key Learning

Key Learning

  • Learn all the options for contacting Autodesk Product Support, and the benefits to doing so
  • Learn troubleshooting techniques for everyday problems that cost user's critical time
  • Receive answers to real-world problems that hinder production on a daily basis
  • Network with members of the Autodesk Support Team, and capitalize on this relationship for future support questions that arise

Materials

Materials

Description

Description

In this class a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and also answer questions from the audience about real-time problems. If you are currently battling a problem at your office, this class will provide expert advice. The class will start with a brief presentation to introduce the support organization, the speakers, and the current support options for customers. There will be dedicated time for attendees to ask any questions troubling them. We will set up a computer in the class with AutoCAD 2016 software for any attendees who need to demonstrate their problems. Panel experts will include members of the Technical Support, QA, and Licensing Teams.

Target Audience

Target Audience

Cad Managers and AutoCAD users who want a forum to ask questions specifically on what may be hindering their own production.

Speakers

Speakers

Shawn Niles

Shawn Niles is a technical support manager at Autodesk, Inc., based in Manchester, New Hampshire. Shawn has more than 20 years of experience using AutoCAD software, starting with version R12. He spent over 5 years in the support organization at Autodesk supporting all levels of AutoCAD questions. Before joining Autodesk 7 years ago, Shawn worked as a CAD manager in the industry for more than a decade.

Volker Cocco

Employed at Autodesk, Inc., as a technical support specialist, Volker Cocco has been working with AutoCAD software since 1991 (that's R10 in CAD speak). He’s been working for various Autodesk Resellers since 1997, and he has had extensive experience troubleshooting and supporting Autodesk products. In addition to having a background in CAD drafting and management, Volker has instructed basic to advanced AutoCAD technical classes, including sessions at Autodesk User Group International (AUGI) CAD Camp and Autodesk University. Additionally, Volker is host of the "Build your AutoCAD IQ" webinars presented by Autodesk technical Support.

Related Classes

Related Classes

Tags

Published

  • 2015
  • GEN9773
  • AU Las Vegas

Software

  • AutoCAD
  • AutoCAD LT
  • AutoCAD for Mac

Industry

  • Cross-Industry

Topics

  • Generative Design
  • AutoCAD and General Design
  • CAD Management and IT