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Shawn Niles

GEN9772-R: AutoCAD Support Clinic—Roundtable

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Key Learning

Key Learning

  • Network with other users facing similar problems, and discuss real solutions
  • Network with members of the Autodesk Support Team, and capitalize on this relationship for future support questions that arise
  • Learn how to apply advanced troubleshooting techniques in your daily jobs
  • Receive answers to real-world problems that may be hindering production

Materials

Materials

Description

Description

In this class a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and also answer questions from the audience about real-time problems. This smaller roundtable format will give attendees more of a chance to describe problems they face day to day, and receive advice from the speakers as well as other attendees. We will set up a computer in the class with AutoCAD 2016 software for any attendees who need to demonstrate their problems. Panel experts will include members of the Technical Support, QA, and Licensing Teams.

Target Audience

Target Audience

AutoCAD users looking to network and ask questions among a small group on what may be hindering their own production.

Speakers

Speakers

Shawn Niles

Shawn Niles is a technical support manager at Autodesk, Inc., based in Manchester, New Hampshire. Shawn has more than 20 years of experience using AutoCAD software, starting with version R12. He spent over 5 years in the support organization at Autodesk supporting all levels of AutoCAD questions. Before joining Autodesk 7 years ago, Shawn worked as a CAD manager in the industry for more than a decade.

Volker Cocco

Employed at Autodesk, Inc., as a technical support specialist, Volker Cocco has been working with AutoCAD software since 1991 (that's R10 in CAD speak). He’s been working for various Autodesk Resellers since 1997, and he has had extensive experience troubleshooting and supporting Autodesk products. In addition to having a background in CAD drafting and management, Volker has instructed basic to advanced AutoCAD technical classes, including sessions at Autodesk User Group International (AUGI) CAD Camp and Autodesk University. Additionally, Volker is host of the "Build your AutoCAD IQ" webinars presented by Autodesk technical Support.

Related Classes

Related Classes

Tags

Published

  • 2015
  • GEN9772-R
  • AU Las Vegas

Software

  • AutoCAD
  • AutoCAD LT
  • AutoCAD for Mac

Industry

  • Cross-Industry

Topics

  • AutoCAD and General Design
  • CAD Management and IT