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Curt Moreno

BM6155: Communication Tips for Building and Maintaining Client Relationships

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Key Learning

Key Learning

  • Learn how to form and maintain lasting relationships with prospective and current clients
  • Learn how to identify and improve areas of communication with clients
  • Understand how to approach and identify issues with dissatisfied clients
  • Learn how to change 'problem' clients into advocates of your firm

Materials

Materials

Description

Description

Client relationships are the very foundations on which great businesses are built and maintained. While major corporations like Hewlett-Packard Company and Lockheed Martin have famous brands and hundreds of account managers who specialize in dealing with clients, the small business has to take a much more direct approach. Whether you are an owner of a sole proprietorship, a head of a growing firm, or a project manager working in a small company, communicating with your client is the most important skill you can develop. Join us in a discussion to bring out the common, everyday difficulties that your peers face. Learn how to build solid relationships and create open communication with your clients. Also, learn how to repair client relationships that may have gone awry. Whatever your title, role, or goal, this discussion will help you relate to your clients and open the communication necessary to transform clients into advocates.

Target Audience

Target Audience

Attendees for this course will be from the small business demographic and be involved in some form of customer relations..

Speakers

Speakers

Curt Moreno

Curt Moreno is the owner and editor of Kung Fu Drafter, a blog that is CAD-centric and geek peripheral. He is an active freelance content creator for clients such as Hewlett-Packard Company; Autodesk, Inc.; Leica Geosystems; and the CADspeed blog. He is also the AutoCAD software content manager for AUGIWorld magazine, as well as a contributing editor to Cadalyst magazine and a top-rated Autodesk University speaker. Curt currently lives in Houston, Texas, where he is the CAD coordinator for a Texas-based engineering firm. He is a public speaker and trainer, and he enjoys spending time with his dog and horses. Visit his blog at www.kungfudrafter.com, follow him on Twitter at @WKFD, or search for him on Google+.

Related Classes

Related Classes

Tags

Published

  • 2014
  • BM6155
  • AU Las Vegas

Software

  • None

Industries

  • Architecture
  • Construction and Utilities

Topics

  • Business Management