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Curt Moreno

BO2014: Communication Tips for Building and Maintaining Client Relationships

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Key Learning

Key Learning

  • Form and maintain lasting relationships with prospective and current clients
  • Identify and improve areas of communication with clients
  • Explain how to approach and identify issues with dissatisfied clients
  • Transform problem clients into advocates of your firm

Materials

Materials

Description

Description

Client relationships are the very foundation on which great businesses are built and maintained. While major corporations like HP and Lockheed have famous brands and hundreds of account managers who specialize in dealing with clients, small businesses have to take a much more direct approach. Whether you are the owner of a sole proprietorship, the head of a growing firm, or a project manager working in a small company, communicating with your client is the most important skill you can develop. Join us in a discussion to bring out the common, everyday difficulties that your peers face. Learn how to build solid relationships and create open communication with your client. Also, learn how to repair client relationships that may have gone awry. Whatever your title, role, or goal, this discussion can help you relate to your clients and open the communication that is necessary to transform clients into advocates.

Target Audience

Target Audience

Those from the small-business demographic who are involved in some form of customer relations, either in a marketing or sales capacity or in the day-to-day operations of projects that require client interaction

Speakers

Speakers

Curt Moreno

Curt Moreno is the owner and editor of Kung Fu Drafter, a blog that is CAD-centric and geek peripheral. He is an active freelance content creator for clients such as the Autodesk, HP and others. He is also a contributing editor to Cadalyst magazine as well as the AutoCAD Content Manager for AUGIworld Magazine and a highly rated Autodesk University speaker. Curt currently lives in Houston where he is the CAD Coordinator for a Texas-based engineering firm, is a public speaker and trainer, and enjoys spending time with his dog and horses. Visit his blog at www.kungfudrafter.com, follow him on Twitter at @WKFD, or search for him on Google+.

Tags

Published

  • 2013
  • BO2014
  • AU Las Vegas

Software

  • , AutoCAD Products

Industries

  • Aerospace & Defense Equipment
  • Process Manufacturing
  • Manufacturing Other
  • Life Sciences Manufacturing
  • Industrial Machinery
  • Engineering Services Providers
  • Consumer products
  • Construction Services
  • Building Products & Fabrication
  • Architecture Services

Topics

  • Business Ops